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Refund Terms and Conditions

Cancellation terms

Cancellation by “To Iran Tour”

  • “To Iran Tour” reserves the right to cancel or reschedule any Tour Plan for any reason, including insufficient demand or force majeure. If a Tour is canceled prior to departure, the “To Iran Tour” only responsibility will be to refund the amount received for the reservation. “To Iran Tour” will try to rebook the same Tour with a different departure date or a similar Tour, but there is no guarantee of the availability of offers.
  • If by any chance our travel consultant is unable to obtain confirmation. You are entitled to cancel with a full refund of the deposit.
  • During local or national holidays or special events, peak seasons, on weekends (Thursday and Friday), and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. “To Iran Tour” cannot be held responsible for any closures, necessary itinerary changes, or curtails for any reason.
  • “To Iran Tour” shall provide such Arrangements Services to the Customer and organize such Travel Services for the Customer as may be requested by the Customer and agreed by “To Iran Tour” from time to time. In the absence of any express written instructions to the contrary which are agreed by “To Iran Tour”, “To Iran Tour” may accept (and the Customer shall be bound by) any requests made by any employee, agent, or another representative of the Customer.

Cancellation by the customer

Cancellations must be made by the customer in writing to “To Iran Tour” prior to the tour departure to be confirmed as canceled. Applied cancellation fees differ between packages and day tours.

Cancellation of packages

For cancellations received up to 30 calendar days before the scheduled departure, a 20% can

High season (Mar-May & Sep-Oct):

  • You receive a full refund of the tour price if You cancel at least 45 days before the start date of your tour.
    45-30 days prior to arrival: 5%
    29-15 days prior to arrival: 15%
    14-7 days prior to arrival: 25%
    6-3 days prior to arrival: 50%
    less than 72 hours prior to arrival: No show

Low season (Nov-Feb & Jun-Aug):

  • You receive a full refund of the tour price if You cancel at least 30 days before the start date of your tour.
    29-15 days prior to arrival: 5%
    14-7 days prior to arrival: 15%
    6-3 days prior to arrival: 25%
    less than 72 hours prior to arrival: 75%

Cancellation of day-tours

  • For cancellations received at least 7 calendar days before the scheduled departure, there is no cancellation fee.
  • For cancellations received 3-6 calendar days before the scheduled departure a 40% cancellation fee will be charged.
  • For cancellations received within 2 calendar days before the scheduled departure a 60% cancellation fee will be charged.
  • On departure day and later: 100% of the total price

Note:

  • If you need to make a change to your holiday arrangement you must send us a notification via email at least 4 weeks before departure. For changes, we charge up to 50 $ per person.
  • Some suppliers frequently charge fees for changes; if this occurs, the extra fee will be added to your total.
  • Please notice that changes may not be possible within 3 weeks before departure.